If you're shopping and want to receive a free extended Service Guarantee, tell your teacher to join the Club, or enter your teacher's name and email address at checkout!Ĭertified pre-owned flutes come with FCNY’s 12-month Standard Service Guarantee. New instruments purchased by students of our ClubFCNY members qualify for a complimentary 18-month extended Standard Service Guarantee. New instruments are also eligible for enrollment into FCNY’s Concierge Service Guarantee at time of purchase. This Guarantee is built on top of any pre-existing Manufacturer's Limited Warranty on new instruments. The FCNY Standard Service Guarantee covers any and all minor adjustments impacting the playability and/or mechanical functionality of the instrument for 12 months from original purchase date. We proudly offer a 12-month Standard Service Guarantee on all new instrument purchases. To initiate a return of a Lefreque, please contact us. To be eligible for a return or exchange, the Lefreque(s) must be unused and in the same condition that you received it, including the original packaging. Lefreques are eligible for return/exchange within 7 calendar days of the anticipated delivery date. Defective merchandise may be returned for exchange within 7 calendar days of the original invoice date for replacement with an identical item, but must be unused and in original packaging to be eligible for return.

Please contact us within 7 days of receiving the instrument to begin the return process. All returns and exchanges must include a completed RMA Form.įor those clients who choose to trial instruments before purchasing, there are no returns or refunds after finalizing a sale, as the trial period allows for a free, no obligation return.Īccessories, including cases, bags, and flute care products, are not eligible for return or exchange. FCNY offers a 7-day return window for all instrument purchases made through our website, new or used.

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